Drive digital adoption

Business and Finance

Engage your customers where they are – whether it’s an inbound digital session, a voice inquiry, or a proactive outbound alert – using a single platform to provide a continuous and personalized customer experience.

Introducing the Jacada Contact Hub featuring the award winning Visual IVR, our artificial intelligence powered Virtual Agent, and Interact, our powerful cross-channel interaction designer. The Jacada Contact Hub is committed to driving digital adoption and lowering inbound call volume by right channeling customers to the proper digital channel.

The Contact Hub utilizes micro-segmentation to determine customer intent in real-time and dynamically pivots customers into the appropriate digital channel to most effectively handle the inquiry at the lowest cost to serve. For calls that do need assisted service, Jacada seamlessly connects the digital and voice world to drive further efficiency in your contact center.

With the Jacada Contact Hub -:

• Pivot voice calls into a personalized, self-service interaction
• Engage website visitors with a Virtual Agent to fully assist and resolve the inquiry there and then
• Send proactive notifications to lower inbound call volume