Total Device Care


CommuniTake Device Care is a self-troubleshooting application for common device pain-points: (1) Runs software diagnostics and auto-repair; (2) Performs manual device hardware checkups; (3) Monitors and accumulates dropped call events; (4) Allows the user to ask a contact for assistance leveraging remote takeover; (5) Enables the user to operate single click data backup; (6) Publishes device information to the engagement center advisors; (7) Provides one-click shortcuts to device settings and services. Benefits: (a) Allows users to be 100% mobile; (b) Reduces operating support cost; (c) Improves support metrics.